OFFICIAL-SOURCE RECALL · AUSTRALIA
Portrait Core Services Software version V1.0.5, V1.1 and V1.2 Recall: Classification Class II Reason for the
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Is your product affected?
- Brand
- See official notice
- Product
- Portrait Core Services Software version V1.0.5, V1.1 and V1.2
- Manufacturer
- See official notice
- Lot number
- numbers
- Batch number
- numbers
- Date code
- dates
- Expiration date
- dates
The barcode may identify the product type, while the recall may apply only to certain lots, dates or variants. Check all identifiers listed in the official recall.
Why this product was recalled
Classification Class II Reason for the Action GE HealthCare has become aware that during a service event to update Portrait Core Services software at a facility, patients who are monitored on Portrait Mobile devices can be discharged from the Portrait monitoring system. This condition can result in a loss of patient monitoring at the Hub and Central Viewer. In addition, all alarm settings could be reset to factory defaults following the update and will not follow the alarm settings previously configured for each patient or care area. There have been no injuries reported to GE HealthCare as a result of this problem. Instructions for Customers/Users Customers are to: - Continue to use the Portrait Mobile Monitoring Solution with Portrait Core Services SW V1.0.5, V1.1 or V1.2. - Ensure appropriate alternative monitoring is established for patients before a software update is started. - Review the User Manual addendum that includes specific instructions related to alternative monitoring during service and maintenance. - Place a copy of the addendum with the User Manual for the Portrait Mobile Monitoring Solution with Portrait Core Services SW V1.0.5, V1.1 or V1.2 system. Action Commenc
Hazard
Classification Class II Reason for the Action GE HealthCare has become aware that during a service event to update Portrait Core Services software at a facility, patients who are monitored on Portrait Mobile devices can be discharged from the Portrait monitoring system. This condition can result in a loss of patient monitoring at the Hub and Central Viewer. In addition, all alarm settings could be reset to factory defaults following the update and will not follow the alarm settings previously configured for each patient or care area. There have been no injuries reported to GE HealthCare as a result of this problem. Instructions for Customers/Users Customers are to: - Continue to use the Portrait Mobile Monitoring Solution with Portrait Core Services SW V1.0.5, V1.1 or V1.2. - Ensure appropriate alternative monitoring is established for patients before a software update is started. - Review the User Manual addendum that includes specific instructions related to alternative monitoring during service and maintenance. - Place a copy of the addendum with the User Manual for the Portrait Mobile Monitoring Solution with Portrait Core Services SW V1.0.5, V1.1 or V1.2 system. Action Commenc
Official recall notice
Portrait Core Services Software version V1.0.5, V1.1 and V1.2
Agency: Therapeutic Goods Administration
Official publication date: August 13, 2026
Read the official AU_TGA_DRAC recall notice →Scan products you own
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